Frequently asked questions

Short answers. If yours is missing, send us a message.

Which email should I use?

Pick the address that matches what you need. You can also choose the team on the contact form.

Products

Yes. Sales are recorded on the till and sync when the connection returns.

JCPOS

Yes, within the Burundi version. Each branch can have its own staff list while you still run one company payroll. For another country's tax rules, request the country-specific payroll service.

JC Payroll

The product listed is the Burundi version. For Kenya, Rwanda or another country, send a service enquiry for a country-specific payroll.

JC Payroll Country-specific payroll

Services

Most brochure or small business sites take 2–8 weeks after we agree the scope.

Website & software build

Yes. We travel for networking and training, and we can do a lot remotely over WhatsApp and screen share.

Learning

Training for JCPOS, JC Payroll and JCMonitTrack is included free after you subscribe. Those systems are not sold as Learning hub courses. The hub currently offers CCTV installation and computer network connections. You can add more courses later. Price and duration are set per course in the admin.

Billing & payments

M-Pesa, bank transfer and cash on delivery for hardware, unless the quote says otherwise.

General

Use the address that matches your request — the list is at the top of this page and on Contact. General questions (before you are a customer) go to the general inbox; payments and subscription renewals to billing; hardware, CCTV and vehicle telematics to hardware; websites and software to the software team; courses to training. You can also pick the team on the contact form.

WhatsApp, phone or a support ticket — details are on the Support page and in the footer.

Still have a question?

Write to us and we will add the useful answers to this page.

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